No connection with the MC16 controller

Solution:

Check if the microSD card is properly inserted in the controller (behind the battery). Alternatively, remove and reinsert the card and restart the controller.

If that does not help - connect the microSD card to the computer. Check if it is read correctly.

If the card is not read correctly or is damaged - contact our Technical Support.

If the card is read, check if there is the "license.cfg" file on the card.

If the file is there - open it e.g. in a notebook and check if the MAC address given in the file is the same as the MAC address of the controller (you can find the MAC address on the box or sticker on the controller).

If the MAC addresses do not match, it means that the license comes from a different controller and most likely the cards have been swapped.
Note: Do not make any changes to the file license.cfg!

If the MAC addresses don’t match or if the file is missing, send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Be sure to provide the MAC address and firmware of your controller.